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Paratransit Operator


Position Summary: 

 The primary function of the Paratransit Operator is to provide RESERVED ENTERPRISE TRANSPORTATION ’s customers/riders with door-to-door transportation in accordance with RESERVED ENTERPRISE TRANSPORTATION  standards of excellence. 


Essential Job Functions:

  • Provide door-to-door transportation for passengers using RESERVED ENTERPRISE TRANSPORTATION  issued vehicle.

  • Plan routes to destination, and evaluate alternatives for unexpected detours or emergencies.

  • Pick up passengers in response to radio or telephone relayed request for service.

  • Exhibit safe and defensive driving skills in accordance with RESERVED ENTERPRISE TRANSPORTATION ’s driver training.

  • Open and close doors for customers.

  • Provide passenger with easy entry and exit at pick up and drop off locations

  • Maintain knowledge of proper methods to load and unload, distribute and secure passengers.

  • Indicate completion of trip as instructed (e.g. through Mobile Data Terminal or Dispatch).

  • Complies with local traffic regulations.  Evaluates and maintains proper speeds and distances based on road conditions and traffic conditions

  • Completes accident and/or incident reports

  • Collects and records appropriate cash receipts and fares.

  • Completes Pre-trip and Post-trip inspections (e .g. records mileage, fuel level , vehicle defects, etc. )


Key performance indicators:

  • Daily on-time performance

  • Daily productivity (trips per hour)

  • Your ability to follow the department Standard Operating Procedures

  • Attendance

  • Customer service and appearance


  • Education/Work Experience:

  • Must be 25 years or older;

  • Must hold a valid Illinois Driver’s license;

  • Must have held a valid Driver’s license for three (5) consecutive years;

  • Must have a Court Purpose Motor Vehicle Report (MVR) with no more than one (1) moving violation in the past five (5) years.

  • Must be able to pass a criminal background check with no felony convictions;

  • Customer service, verbal and written communication, and problem solving skills.


Physical Demands: 

  • SIT1 - Driver must operate vehicle to transport passengers to various locations.

  • Requires tolerance of seated posture up to (40 min.) continuously, for a total of up to (8 hr.) per (10 hr.).

  • STAND1 - Driver must assist passengers in/out of vehicle or wait for passengers

  • Requires tolerance of standing posture up to (5 min.) continuously, for a total of up to (2 hr.) per (10 hr.).

  • TEMPERATURE - Driver must tolerate working environment with outside temperatures.

  • TEMPERATURE - Driver must tolerate working environment with inside ambient temperatures.

  • VISION1 - Driver requires (Near/Far/Depth/Color) vision to operate vehicle.

  • WALK1 - Driver must access pick up points for passengers. Requires walking up to (0.5 mi.), in (1 shift).


Work Environment:  

The Paratransit Operator must be able to work in an environment consisting of long periods 



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©2015 Reserved Enterprise Transportation. All rights reserved. 

PHONE: 312.473.1345                                              FAX: 312.533.2844                                        OFFICE: 233 S. Wacker Suite 8401 Chicago, IL 60606        

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